If your items are in stock, your order will ship within one (1) business day. However, we do not guarantee inventory levels. Out-of-stock items may take up to 5 business days to be shipped. We notify customers via e-mail when their order ships.
Customer is responsible for shipping charges unless otherwise noted. For some custom products (e.g. vibraphone systems), our online system cannot calculate accurate shipping charges at the time of order and final shipping charges will be calculated when the product is ready to ship. We will always confirm final shipping options and charges with the customer before processing the order.
Please note: UPS shipping times are calculated after the shipping day. For example, 3 Day Select is delivered on the 3rd business day after the shipping day. For example, an order placed on Monday with 3 Day Select will ship on Tuesday (assuming all items are in stock), and UPS will deliver the package on Friday. An order placed on Monday with Next Day Air will ship on Tuesday and be delivered on Wednesday. UPS does not deliver on weekends.
We do not guarantee inventory levels. If you need expedited delivery, please contact us to ensure that items are in stock.
How long your order takes to clear through foreign customs is beyond our influence. K&K is not responsible for customs fees and VAT taxes. We provide all necessary paperwork to ensure fast processing. We recommend that you contact your local post and/or customs office to check on the status of your package. If local customs offices cannot reach the end recipient, they may return the package to K&K. We are not liable if this happens, and encourage you to track your package as it is processed through customs.
LOST OR DAMAGED SHIPMENTS
All shipments are insured and trackable via UPS Tracking Number or USPS Delivery Confirmation. If your shipment is lost or damaged, contact us ASAP and we will be able to initiate an investigation and, if necessary, an insurance claim.
We accept Visa, Mastercard, and American Express through our online store. We accept PayPal by special request. For alternate payment options, please contact us.
International Orders: All prices are displayed in US Dollars. By submitting this order, you automatically agree to a DCC (Dynamic Currency Conversion) Transaction. Your credit card receipt will show the exact amount in your own currency.
RETURNS AND EXCHANGES
If you purchased a product directly from K&K, we accept returns or exchanges within 30 days if the item is in its original condition. We reserve the right to inspect the product before issuing a refund and a restocking fee may apply depending on the item's condition. Return shipping is at the customer's cost unless we shipped an incorrect item. We do not accept returns of any items that have been installed and removed, altered, or mishandled in any way. Custom build products or systems that include custom item(s) are non returnable.
All K&K products carry a 12-month warranty. If your product becomes defective within that time period, we will be happy to repair or replace it for free. Please check our warranty policy for details on how to initiate a warranty claim.
Please find our full warranty, as well as instructions on how to make a claim here.